Emergency Communication to the Temple University Community
Temple University recognizes its responsibility to provide accurate and timely information to the campus community during emergencies. The following information outlines the approval processes, criteria and method for communicating with students, faculty, staff and the public in the event of a campus emergency.
What procedures are in place to notify the campus community in an emergency?
Upon confirmation of a significant emergency or dangerous situation involving an immediate threat to health or safety, Temple initiates the campus notification system. The TUalert process can be initiated by Temple’s Campus Safety Services, Emergency Management or Facilities Management. In a public safety emergency, Temple Police dispatchers contact the On-Call Commander, who will authorize dispatchers to send a TUalert message to the campus community.
What policies are in place for campus communication in an emergency?
TUalerts are sent in accordance with the Temple University Emergency Communication and Timely Warnings Policy. Temple’s emergency communication compliance exceeds the federal Clery Act and Department of Education guidelines.
When are TUalerts sent?
TUalerts are used to communicate information about an incident on or near Temple’s campuses that presents an imminent threat (e.g., a person with a weapon) and/or is deemed an emergency requiring immediate action (e.g., avoiding the area where the incident occurred).
How are TUalerts sent?
TUalerts are sent via text message and email. Alert information is also posted on Temple University’s Twitter feed. Follow us at @TempleAlert.
What type of information is included in TUalerts?
TUalerts typically contain the type of incident, its location and any change of behavior that is necessary. For example, in a chemical spill emergency, recipients will be notified about where the incident is occurring and will be directed to shelter-in-place in a safe location.
Why don’t TUalerts include more detail about the incident?
The information contained in the TUalert is a brief public safety warning about an ongoing threat or danger. Only the most essential information is included so that recipients understand the action steps they must take. If more information is obtained that will contribute to safety, a follow-up TUalert may be sent.
Why doesn’t every criminal incident include a TUalert?
Temple Police have criteria for sending TUalerts related to criminal activity. TUalerts are sent when there is a perceived threat to the community. If an arrest or apprehension is made, a TUalert is not dispatched. Because alerts must be timely, an alert is not sent if a report of an incident is made hours after it occurred.
Who receives TUalerts?
Temple students, faculty and staff.
How does the Temple community sign up for TUalerts?
Temple students and employees are automatically enrolled to receive TUalerts via email. As long as your mobile phone information is listed in Self Service Banner, via TUportal, you will receive SMS text alerts. You can update your contact information and notification preferences via TUportal.
How can parents and family members receive TUalerts?
Temple posts the same information from TUalerts on the university's Twitter feed at @TempleAlert. We encourage parents and family to add Temple’s Twitter account to their smartphones or visit https://twitter.com/TempleAlert (you do not need a Twitter account to view this page).
The TUalert distribution list targets current students and employees to help ensure our campus community receives information regarding their safety as quickly as possible.
Should parents or family members have questions or concerns, please email firstname.lastname@example.org.
What are timely warnings?
Timely warnings are used to communicate information about events that appear to show a pattern that suggests an on-going threat to the community. In isolation, these events may seem relatively innocuous, but taken together, indicate a need for increased vigilance or safety considerations. Information about this pattern of events is sent via email with further detail and potential actions to take. Timely warnings also include tips for reducing risks and resources for the community to aid in prevention.
What is the TUsiren?
The TUsiren is an outdoor warning siren that is used to alert the campus community about an imminent threat that could be catastrophic and/or life-threatening, such as severe weather, a release of hazardous material or a lockdown due to a violent threat.
TUalerts will be sent along with the activation of the siren, which signals to the campus community to go indoors and remain there for further instruction. If the TUsiren is activated, the community should wait for an “all clear'' message via the TUalert system to indicate that it is safe to resume normal activity.
I just graduated, why am I still receiving TUalerts?
Alumni of the university will continue to receive TUalerts for one year after graduation.